FAQ - Frequently Asked Questions

GENERAL FAQ

Q - Where should I wait for the minivan?

Pick-up and Drop-off is always at place that is confirmed through Final Info email.
Listed Hotel - Front of hotel or Lobby

We follow these simple steps:

All tour seating is based on a first come, first choice.
HST will make every effort to accommodate a variety of special needs. Advisement of the special needs must be made prior to the tour date.
Smoking is prohibited during the driving portions of the tour. Patrons are welcomed to smoke in designated outside smoking areas, at all stops.

Q - Are your vehicles (van) wheelchair accessible?

Q - Is my Service Dog allowed in the bus?

Service dogs are permitted on our tours if they wear an identifying vest and the owner carries an identification card.
Pets are not permitted.

No matter what the weather is (rain or shine, sleet or snow), we provide our tours.
We can cancel the activity without adherence to the cancellation period only if weather conditions; governmental action; unforeseeable or unavoidable external circumstances endanger or make carrying out the activity impossible or substantially more difficult.

Q - While on-board?

As everybody likes to sit in a nice and clean vehicle, we are trying our best to keep our service vehicles clean, safe and in good shape.

You might experience any kind of weather while you are here, so check the forecast and Dress Appropriately.

Summer season:
- Comfortable clothing - if is cold or rain, be sure to bring extra layers, poncho/rain jacket.
- Comfortable runners, walking, or hiking shoes.
Winter season:
- Comfortable, warm clothing with additional layers, be sure to bring a hat and mitts/gloves,
- Lightweight footwear that effectively keeps your feet dry and warm.

Q - Do you offer discount on 2nd or multiply trips?

Q - Are small children and infants free of charge?

Each Full-day tour are with spot for lunch to choose from quick bites to fine dinning - fast-food, food court, cafeteria, bistro to fine restaurants.

We are sorry, but No, Moraine lake is not part of this tour any more.
- Starting 2023 season Federal Government are implemented new Rules & Regulations for visitors in Lake Louise Area including Moraine Lake.
- Commercial buses and vans are permitted to travel Moraine Lake Road.
- Commercial buses and vans are defined as commercially registered vehicles that can transport 11 or more persons, including the driver, and are used for the purpose of transporting persons.
- Our vehicle is commercially registered for max 8 persons including driver, but it's less then 11 people.
- It's sad, very sad situation. After 25 years providing service and promoting this area, now we and other smaller tour company have no access to that lake.
- That's no fair at all.

OFFICE HOURS Monday to Friday - 3 pm to 9 pm Saturday & Sunday - 10 am to 6 pm